Manage performance notifications
Last updated: July 30, 2025
You can configure notifications in the Dashboard to track performance changes in your payment processing so that you can take action when a key performance metric meets your pre-defined criteria.
You can also manually configure each notification to add filters to help you focus on specific metrics relevant to you. For example, to track performance of a specific issuing country and payment method.
Information
Performance notifications are designed to give you key business updates about your payment processing. Do not rely on them for real-time event updates.
To configure performance notifications:
- Sign in to the Dashboard.
- In the business entity selector, select the entity to configure notifications for. Alternatively, to configure notifications across all entities, use the client view.
- Select the Settings menu in the top navigation bar, and then select Settings.
- Under Personal settings, select Notifications.
- Open the Payment lifecycle tab.
- If you are using the client view, select each entity you want to configure notifications for.
- Select Create notification.
- Write a descriptive title for the notification. For example, Acceptance rate drop, Euro market.
The title cannot exceed 50 characters. - Under Metric, select the metric you want to monitor. This value can be one of:
- Acceptance rate
- Authorization rate
- Accepted amount
- Declined amount
- Under Operator, select the condition for your criteria along with the threshold you want to set. For example:
- For a rate metric, set:
- Operator to is below
- Threshold to 30 %
- For an amount metric, set:
- Operator to is greater
- Threshold to 20,000 and Currency to GBP
- For a rate metric, set:
- Under Frequency, configure how often you want to be notified of events that match your criteria. This value can be one of:
- Hourly – Your performance is monitored during the time range you specify and alerts are raised during this time if your criteria are met. When an alert is raised, you won't receive any other performance notifications for six hours, even if the criteria are met again. For example, if you set a time range from 9 AM to 9 PM and an alert goes out at 11 AM, you won't receive any new notifications until after 5 PM.
- Daily – Sends you a notification every 24 hours, if your performance matches your criteria at any moment during that day.
- Weekly – Sends you a notification every Monday at 9 AM if your performance matches your criteria during the preceding week.
- Under Filters, select the filter parameters you want to configure:
- Issuing country – Filter per country
- Issuing bank – Filter per issuing bank
- Issuing BIN – Filter per Bank Identifier Number (BIN)
- Payment method – Filter per payment method
- Wallets and tokens – Filter per digital wallets such as Apple Pay and Google Pay payments
- CIT/MIT – Filter per customer-initiated or merchant-initiated transaction
- Select Create.
Information
You can configure up to 10 notifications per entity.
You can also edit or delete the notifications.
To edit your notification:
- Sign in to the Dashboard.
- In the business entity selector, select the entity for which you created the notification for. Alternatively, to edit notifications across all entities, use the client view.
- Select the Settings menu in the top navigation bar, and then select Settings.
- Under Personal settings, select Notifications.
- Open the Payment lifecycle tab.
- Find the notification you want to edit, select the three dots in the corner of the notification, and select Edit notification.
- Apply your changes, and select Update.
To delete the notification, select the three dots in the corner, and select Delete notification.